Overview:

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This isn’t just a dinner, it’s a gathering of marketing leaders shaping what human-centered leadership looks like in an AI-accelerated world. Panelle and Sprinklr have partnered to bring you this intimate evening in London, bringing together CMOs and senior marketing executives at the forefront of customer experience, marketing transformation, and AI-led change.

Together, we’ll explore what it really takes to lead with empathy as technology transforms the way brands engage their customers. From unifying customer journeys and empowering teams with AI, to protecting trust, judgment, and human connection at scale, this evening is about the leadership choices that will define the next era of customer experience.

Over dinner, conversations will dive into the realities behind the headlines: where automation adds value, where human judgment must remain, and how leaders are ensuring empathy and emotional intelligence are not lost as customer experience becomes faster, smarter, and more scalable. We’ll explore how brands can balance performance with presence, and efficiency with the kind of connection that builds loyalty over time.

At Panelle, we pride ourselves on our authentic, intimate evenings built to create real connection, real perspective, and real possibility. We create the space for leaders to move beyond reacting to change and start shaping what comes next.

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Agenda:

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6:00 PM: Arrival & Connection

Come as you are. Grab a drink, meet and mingle, and settle into the space alongside fellow marketing leaders.

6:30 PM: The Setting

A Sprinklr executive shares insights into how leading organisations are rethinking customer experience in the age of AI, and how empathy, trust, and human judgment remain essential as brands scale faster and operate more intelligently.

7:00 PM: Dinner and Discussion

As dinner is served, so is discussion. Share your experiences, exchange strategies, and explore how your peers are balancing AI-powered efficiency with human-centered leadership.

8:30 PM: Collective Thoughts and Continued Conversation

We’ll close by bringing the room together to share reflections and insights from each table. Afterward, continue conversation and deepen connections you’ve made throughout the evening.

Conversations to look forward to:

Why Empathy Matters More in an AI-Accelerated World

We’re all operating in a moment where AI is accelerating almost everything; decisions, scale, expectations. But what are we protecting as leaders while we adopt it? How are rising expectations around speed, personalisation, and automation changing what customers need emotionally from brands?

Can Emotional Intelligence Be Scaled?

Can empathy be designed into systems, or does it remain a uniquely human capability? Where have leaders seen that balance work well or badly? And what does emotionally intelligent customer experience actually look like in practice?

The Leadership Tradeoffs Behind Automation

Where should AI never replace human judgment or human connection, even when efficiency suggests otherwise? As leaders, how do we decide when ‘efficient’ is no longer ‘good enough’?

Building Intelligent Empathy Into Customer Experience

What guardrails, values, and team behaviors help ensure AI enhances rather than diminishes the customer experience? How are organisations training teams to exercise judgment alongside AI, rather than defer to it?

What Customers Will Remember

As AI becomes embedded across customer journeys, what will customers remember most about the brands they trust; speed, convenience, or empathy? And how do leaders protect emotional connection as a true competitive advantage?

Speaker Spotlight: Joy Corso

Joy Corso is Chief Administrative and People Officer at Sprinklr. She brings a valuable perspective to the intersection of customer experience, marketing transformation, and AI-powered engagement. Her work is grounded in helping organisations create stronger, more connected experiences across the customer journey, while ensuring that innovation never comes at the expense of trust, empathy, and human understanding.

At Sprinklr, Joy is part of a business helping the world’s leading brands unify customer journeys, connect conversations across every touchpoint, and empower customer-facing teams with an AI-native platform built for modern engagement. In a moment when organisations are being asked to move faster, operate more intelligently, and deliver greater consistency at scale, her perspective speaks directly to the leadership challenge of balancing performance with emotional intelligence.

Joy’s voice is especially relevant for marketing leaders navigating how AI should show up in customer-facing experiences, not simply as a driver of efficiency, but as a tool that must be guided by judgment, empathy, and a clear sense of what customers value most. Her perspective helps frame a timely and important conversation around how brands can scale intelligently while remaining deeply human.

The Venue:

We’re gathering in London, a global hub for innovation, leadership, and business transformation. The perfect setting for an evening dedicated to exploring how empathy, emotional intelligence, and AI can come together to shape the future of customer experience and the leaders responsible for it.