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Crafting a Digital Workplace for Unparalleled Success - Pt 2
May 21, 2024
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online
North America
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11:00-12:30
EST
ROUNDTABLE
PEOPLE SHAPING THE CONVERSATION
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Sarah Tijou
Senior Vice President
Panelle
Sheena Hargrove
Solution Consultant
Nexthink
Tracey Downer
Director of Customer Success
Nexthink
Aparna Kadari
Director of Information Security
Fannie Mae
Yasmine Gulam
Senior Director IT Engagement & Delivery, Global Client Services
Tiffany & Co
Katy Carillo
IT Director - Tools Commercial North America
Stanley Black & Decker, Inc
Arpita Bhowmick
CX/AI Competency & HCLS Offering Lead
Cognizant
AGENDA
Overview
Join us in exploring the key elements of crafting a digital workplace that exceeds expectations. We'll delve into Digital Employee Experience (DEX), automation, and Experience Level Agreements (XLAs). Discuss the impact of DEX on engagement and productivity and share insights into continuous improvement, automation, and evolving XLAs. Together, we’ll address significant diversity equity and inclusion considerations - including ensuring equitable access to digital tools, and discussing leveraging digital tools for flexible work arrangements, focusing on the unique needs of women in IT. By 2025, 50% of IT organizations will embrace DEX strategies, start today and let's collectively shape an inclusive and successful future in IT.
The conversation
- What specific DEX principles have proven most impactful in enhancing employee engagement, satisfaction, and productivity?
- In what ways have automation strategies streamlined workflows and improved operational efficiency within your organization? How do you balance the implementation of automation with maintaining a positive employee experience and avoiding potential resistance to change?
- Can you share practical examples of successful implementations of XLAs that have effectively met the dynamic needs of your workforce?