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Crafting a Digital Workplace for Unparalleled Success - Pt 2
March 11, 2024
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online
North America
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11:00-12:30
EST
ROUNDTABLE
PEOPLE SHAPING THE CONVERSATION
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Sheena Hargrove
Solution Consultant
Nexthink
Tracey Downer
Director of Customer Success
Nexthink
Manika Gupta
CIO, Enterprise Systems
GE Healthcare
Jackie Barker
Director of VMWare IT Academy
VMWare
Christina Khavarian
Head of End User Support & Productivity
Sony
Alla Piltser
Managing Director, Head of Digital Solutions and Automation Services, Global Tech Infrastructure
Bank of America
Becky Wilson
Senior Director, IT Engineering
Expedia Group
Lily Catling
Client Success Director
Panelle
AGENDA
Overview
Join us in exploring the key elements of crafting a digital workplace that exceeds expectations. We'll delve into Digital Employee Experience (DEX), automation, and Experience Level Agreements (XLAs). Discuss the impact of DEX on engagement and productivity and share insights into continuous improvement, automation, and evolving XLAs. Together, we’ll address significant diversity equity and inclusion considerations - including ensuring equitable access to digital tools, and discussing leveraging digital tools for flexible work arrangements, focusing on the unique needs of women in IT. By 2025, 50% of IT organizations will embrace DEX strategies, start today and let's collectively shape an inclusive and successful future in IT.
The conversation
- What specific DEX principles have proven most impactful in enhancing employee engagement, satisfaction, and productivity?
- In what ways have automation strategies streamlined workflows and improved operational efficiency within your organization? How do you balance the implementation of automation with maintaining a positive employee experience and avoiding potential resistance to change?
- Can you share practical examples of successful implementations of XLAs that have effectively met the dynamic needs of your workforce?